example question | explanation |
Do you have a PC or a laptop? | PC is short for personal computer; a laptop is a small computer that you can carry around. |
What hard drive do you have? | the part inside the computer that stores large amounts of information (also hard disk) |
What operating system are you using? | computer software, e.g. Windows or Mac OS, that controls how the computer works |
Have you installed any new software? | put new programs onto your computer |
What software applications are you running? | What software applications are you using? |
Do you have anti-virus software? | A virus is a program put on a computer to destroy or steal the information on it. Anti-virus software is a program to stop a virus entering your computer. |